About us
Meet the People Who Will Handle Your Case
You will not be passed between call centre agents. From your first conversation to the day your mortgage completes, you deal with named advisers who know your file.
A mortgage is usually the largest commitment a household makes, and the person advising you on it should be someone you can name and reach. That sounds obvious. It is not how much of the market works, where an enquiry goes into a queue and comes back out attached to whoever is free.
We work differently. One adviser takes your case, learns your circumstances, and stays with it through to completion. When you call, you speak to them rather than explaining your situation again from the beginning.
Our team speaks English, Malayalam and Hindi, and several of us have been through the visa and first home journey ourselves. For families who moved to the UK for work, that shared experience saves a great deal of explaining.
The Team
Rohit Venugopal
Insurance Consultant
Ebin Biju
Insurance Consultant
Stephy Dalwin
Branch Manager
Jerry Samuel
Business Development Manager
Sreekala Radhakrishnan
Protection Administrator
Angel Ann Jaggy
CeMap, MSWW, Mortgage Advisor, Will Writer
What to Expect From Your Adviser
A first call takes twenty to thirty minutes at a time that suits you. We will ask about your income, your outgoings, your deposit and what you are trying to do, then give you a realistic borrowing range with the reasoning behind it.
You will leave that call knowing your next two or three steps, whether they involve us or not. Nothing is signed, no credit check is run, and if we are not the right help we will say so.
- A named adviser, not a queue
- No credit check on the first conversation
- £0 broker fee for mortgage and protection advice
- English, Malayalam or Hindi
- We chase the lender and the solicitors, not you
Regulated, and Directly Authorised
Infinity Financials Ltd is directly authorised and regulated by the Financial Conduct Authority. Directly authorised matters more than it sounds. It means we answer to the FCA ourselves rather than operating under another firm’s licence, and it means we choose which lenders and insurers to work with based on what suits our clients rather than what a network permits.
You can check our registration on the FCA register at any time, and we would encourage you to do that with any firm advising you on a mortgage.
Frequently Asked Questions
Will I deal with the same person throughout?
Yes. One adviser takes your case and stays with it through to completion, so you are not re-explaining your circumstances each time you call.
Can I choose which adviser I speak to?
If you have a preference, say so when you get in touch and we will do our best to arrange it.
Do your advisers speak Malayalam or Hindi?
Yes. Tell us which you would prefer when you make contact and we will match you accordingly.
Is the first conversation really free?
Yes, and there is no obligation and no credit check. We are paid commission by the lender only if and when your case completes.
Where are you based?
Offices in Filton, Bristol and on Barton Street, Gloucester. We advise clients across the whole of the UK by phone and video.
Talk to a Named Adviser Today
Free, no obligation, and no credit check to get started.